Return and Refund

Dealing with Faulty or Incorrect Orders

Carefully examine your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can address the issue. Please note that certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-refundable.

For exchanges, first return the original item, then place a new order for the desired item. We’ll evaluate your return and approve refunds within 15 business days. Approved refunds will be processed within 10 business days to your original payment method, but bank processing times may vary.